Photo Credit: City of Pittsburgh

Pittsburgh’s 311 Overhaul Sets Stage for More Responsive City Services

2021 Certification Level: Silver

Cleaner, Faster Data Streams

The overhaul project’s goals included upgrading the system to automatically fix spelling and other errors, anonymize requests, redact objectionable material (such as profanity), and link related tickets. The I&P department’s engineering team found solutions through a mix of its own custom-made code and off-the-shelf software tools incorporating machine learning and natural language processing.

Photo Credit: City of Pittsburgh

The Big Picture

When it comes to data-driven governance, knowing which pothole to fix first is the micro level. Those decisions matter to residents, translating into tangible outcomes and improved quality of life.

Photo Credit: City of Pittsburgh

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